Welcome to your Offshore Operating Manual. Contained within this manual are procedures designed to assist Unit Managers fulfil their required roles in the management of their location.
These procedures provide the framework for governing the offshore crews in the provision of catering and support services to offshore installations and vessels, including those required by ISO 9001: 2015, ISO 14001: 2015 and ISO 45001: 2018
The content covers all matters of policy, required procedures and standards of operation. The additional resources which are referred to in the text are as follows:
- Energy General Risk Assessment
- Safe Work Procedures
- Manufacturers Safety Data Sheets
- Compass Recipe Standards
- Employee Handbook
The Offshore Operating Manual shall be controlled and authorised by the Business Director— Offshore in conjunction with HSEQ Management Review Meetings.
The effective implementation of the procedures shall be the responsibility of the Unit Manager. The monitoring of compliance shall be the responsibility of the Operations Director.
The Offshore Operating Manual is issued to offshore installations and signed as received to the unit by the receiving manager.
This section provides a summary of the actions required during the offshore trip, which the Unit Manager must ensure are fulfilled.
The actions are listed in the table below, with frequency and any forms required. 'File & return' refers to the destination of the completed form - file at the unit or return to the onshore office. Procedure reference refers to the detailed procedure which can be found elsewhere in this manual.
The Trip Debrief & Unit Report should be completed and attached to the forms being returned. Items for filing must be held on file available for inspection for a period of not less than 6 months.
The Operations Director shall ensure that the induction and training procedures are current and in place, engaging specialists as required for updates. The completion of Induction and Training Records shall be verified through audits and during offshore visits.
The Operations Team, supported by HR shall be responsible for:
- Conducting onshore Induction of new personnel.
- Ensuring Individual personnel files contain up-to-date training records.
- Providing copies of transferred crew training records to receiving manager.
- Ensuring each employee has completed the 'One Compass' Welcome.
The Unit Manager shall be responsible for ensuring that offshore induction and training are carried out in accordance with the procedures details in this section.
The Unit Manager shall ensure that Training Records are kept up to date. Additional 'Induction & Training Record' booklets should be requested via the HR department.
The Unit Manager is responsible for ensuring that the standards of presentation and cleanliness are maintained as detailed in 'Mess room Presentation'.
The 'Frequency Guidelines' shall be used as a model for frequency of individual cleaning tasks. The Unit Manager or delegate shall prepare cleaning schedules that ensure the achievement of the required standards of presentation. Deep cleaning records will be maintained to suit the location.
The Unit Manager shall ensure that the mess room is inspected at the end of each trip and reported on the 'Due Diligence' Inspection Checklist, and for initiating any appropriate remedial action. See Section 2 Forms.
Service times for Breakfast, Lunch, Dinner and Late Evening Meal shall be as necessary to suit individual installation requirements and shall be displayed prominently.
Purchasing & Facilities Management
The Company's purchasing strategy is to build a relationship with a limited number of suppliers / sub-contractors in order to ensure continuity of the required range and quality of supplies and services to meet customer needs.
The list of nominated suppliers is authorised by Compass Group. In the event of a different supplier being necessary, a Non-Authorised Supplier Form must be authorised prior to placing an order.
Compass Supply Chain ensures the suitability and capability of suppliers to provide the required range of supplies on time and under the correct conditions of packaging, segregation and refrigeration where applicable.
The Operations Director shall ensure that each installation is provided with current agreed product listing (APL) showing product grade/brand as agreed with supplier.
The Unit Manager shall ensure that supplies are ordered in accordance with the APL; the specifications detailed in this section of the manual; and in accordance with the requirements of the Client.
The Unit Manager shall ensure that received supplies conform to specification and order details and that the temperature of frozen and vegetable containers is taken and recorded on the Container Temperature Check form. In the event of non-conforming supplies, the Non Conformance procedures shall be implemented - see Section 2, procedure 2.3.
Unit Managers are responsible for investigating non-conformances with a view to preventing their recurrence and shall record the findings on the Condemnation of Foodstuffs/Missing Items/Returns form.
Health, Safety & Environment
The Unit Manager is responsible for ensuring that all crew are instructed in safe methods of work and for ensuring the maintenance of a safe, healthy and hygienic working environment as detailed in the following procedures and in accordance with the company Occupational Health & Safety Policy and the Environmental Policy. Master copies of the policies are contained in the appendix to this section.
Training shall be carried out as detailed in Section 4 of this manual and communication of Health & Safety Policy and Procedures shall be as described in Procedure 3.4.
Trip routine procedures and forms are described in Section 2. The Unit Manager shall ensure the completion of these routine and non-routine procedures as listed below and described in the relevant procedure.
The Unit Manager is responsible for ensuring that the standards of presentation and cleanliness are maintained as detailed in the 'Standards of Presentation'.
The 'Frequency Guidelines' are provided as a model frequency of individual cleaning tasks. Actual frequency shall be dependent on agreed crew levels, frequency of cabin cleaning and level of 'self- help'.
The Unit Manager shall ensure that cleaning schedules are prepared for his / her unit that ensure the achievement/reinstatement of the agreed standards of presentation. Deep cleaning records will be maintained to suit the location.
Where the contract involves cabin self-servicing, the achievement of standards of presentation shall be guaranteed only at time of crew change. The Unit Manager will endeavour to ensure that the plat- form management enforce standards of self-service and tidiness.
The Unit Manager shall organise the stewards each trip to ensure:
- Stewards know their role and/or level/section for the trip.
- Daily tasks, standards and methods of cleaning are understood by each steward.
- Weekly/Triply tasks are assigned.
- Deep cleaning schedule is communicated, monitored and recorded on the chart as appropriate to unit. Ensure deep cleaning safety ref. procedure 5.16.
The Unit Manager shall ensure that all accommodation areas are inspected at the end of each trip and recorded on the 'Due Diligence' Inspection Checklist and is responsible for initiating appropriate remedial action.
Download OOM 5 - Accommodation
Food Safety Management System
The Unit Manager is responsible for ensuring the standards of storage, preparation and presentation of all foodstuffs; the standards of cleanliness and safety in the galley and related storage areas.
The Unit Manager shall ensure that Galley staff and all employees who may have occasion to work in the galley are instructed in the requirements of ESS Food Safety Policy, Hazard Analysis and Critical Control Points (HACCP) and their responsibilities. (ESS HACCP approach is summarised in Procedure 7.1, and on the 'Hazard Analysis and Critical Control Points' poster which should be posted up in the galley area, together with the '10 Golden Rules of Food Hygiene').
The procedures in this section of the manual describe the specific standards and actions to be taken. The procedures have been written with the intention of ensuring that our operations are conducted within the law and normally to represent 'best practice'.
The Unit Manager shall ensure that the condition of the galley and related storage areas are monitored daily and formally inspected at the end of each trip with the findings recorded on the 'Due Diligence' Inspection Checklist. Deep cleaning records will be maintained to suit the location.
The Line Manager is responsible for the people management of those individuals who report to them. Employees should be managed in line with the Compass standard policies and procedures which are provided to ensure consistency across the company. By following standard policies and procedures, we can be confident that statutory requirements are being met and that both the company and its employees are properly protected.
It is the Line Managers responsibility to familiarise themselves with the company's standard policies and procedures, there are also various 'Manager's Guides' available to guide Line Managers on the Compass standard policies and procedures
All associated forms to support the procedures within the Offshore Operating Manual can be downloaded by using the following links:
For further information on Quality, Health, Safety & Environmental matters associated with ESS Offshore activities, send an e-mail in the first instance to;
Your contact for Quality, Health, Safety and Environmental issues is;
HSEQ Manager Energy
ESS, Suite D
Arnhall Business Park
Telephone: 01224 623634